How the website handles visitor information and how the app is designed to handle your home record.
Before Your Claim (beforeyourclaim.com) is provided by Absolute Adjusting (“we”, “us”). This policy describes the website and the home-documentation app, including the browser and app versions. This policy does not cover AbsoluteAdjusting.com or professional services arranged separately with Absolute Adjusting.
Two different things: the website and your home record
The website works like most websites. Our hosting and security services record basic technical information when you visit, and the website uses Google Analytics to measure how its pages are used, as described below. The home-documentation app is designed to keep rooms, photographs, notes, measurements, and belongings on your own device rather than in a Before Your Claim/Absolute Adjusting homeowner-record database. The app does not use Google Analytics.
Your home record in the app
- Where it is designed to be kept. The app stores records in the app or in your browser storage on your device. The app does not require an account. We do not hold a copy of your home inventory on our servers.
- What we cannot ordinarily do. The app does not receive or store your home record; Before Your Claim and Absolute Adjusting cannot view, retrieve, restore, or delete that local record for you.
- How it can be lost. Device and browser storage can be lost through damage, theft, app removal, clearing browser data, or browser behavior outside our control. Until you have successfully saved and checked an independent backup, your record may exist only on that device.
- Backups and reports. The app features an export for home backup and a PDF report. If you create these files, keep them somewhere you control and verify you can open them. The backup is not encrypted, so anyone with access to the file may be able to view its contents.
- Photograph details. Photographs can contain embedded information such as dates and, on some devices, location. An option to retain original photographs may also retain that information. Check the final app settings before sharing an exported record.
What the website and the app’s host record
When you visit this website, its hosting, network, and security providers may record technical information such as your IP address, device and browser type, requested page, referring page, date and time, and response status. They may also generate site-traffic statistics for operation, performance, and security. This technical information is separate from any home record stored locally in the app. The website currently uses Kinsta hosting and network security services, and Google Analytics for site statistics. See the Cookie Notice for information about website cookies and local browser storage.
Site statistics: Google Analytics
The website uses Google Analytics, a service of Google LLC, to produce statistics about how the website is used: for example, which pages are read, how long visits last, and which websites or searches bring visitors to us. To do this, Google Analytics places cookies in your browser (listed in the Cookie Notice) and collects information such as the pages you view. This page refers to you, your device, browser, and screen type, as well as your approximate location (such as city or region), which Google determines from your IP address. We use these statistics only in summary form to improve the website. We do not use Google Analytics for advertising. Google Analytics runs only on the website. It is not part of the Before Your Claim app, and it never receives your home record, photographs, reports, or backups. When you follow a link from the website to the app, the app’s web address may carry a Google Analytics code (it begins with “_gl=”), and your browser may send the website’s Google Analytics cookies along with its request for the app, because both use the beforeyourclaim.com name. The app does not read or use either one. How Google itself uses this information is described in How Google uses information from sites or apps that use our services.
What we do not do
- We do not install advertising trackers, third-party marketing pixels, or social-media trackers. The website’s only analytics tool is Google Analytics, used for site statistics as described above.
- We do not sell personal information, share it for advertising, or build advertising profiles.
- We do not run an email list, newsletter, or marketing program through Before Your Claim.
- We do not require an account to read the guides or use the app.
Links that leave Before Your Claim
Some links lead to separate websites, including government resources or absoluteadjusting.com. Those sites have their own privacy practices.
Ask a Claims Adjuster
Our Ask a Claims Adjuster page can show an educational question tool run by Absolute Adjusting. The tool loads only if you choose to open it. When it loads, your browser connects to Absolute Adjusting’s Ask service and to Cloudflare, which checks for automated use. What you type is sent to that service and processed by OpenAI to generate an answer, under the privacy notice shown with the tool. Before Your Claim does not send your home record or any app data to it.
If you contact us
If you email us, we receive your email address and whatever you write, and we use it to reply. Please do not send your home record, claim documents, or sensitive personal information by email. Messages are kept as ordinary business records for as long as reasonably necessary. If you ask about Absolute Adjusting’s professional services, the Absolute Adjusting Privacy Policy applies to that inquiry.
Retention and security
Technical records are held and retained by hosting and security providers in accordance with their services, settings, and retention practices. Those practices may change. Google Analytics keeps detailed statistics for 2 months, the retention period set in our Google Analytics account; summary reports may be kept longer. We use reasonable steps to protect this website, but cannot guarantee complete security for any website or transmission.
Your choices
- To remove your home record, delete it in the app or clear the app’s data on your device. Save a backup first if you want to keep it.
- For information we hold, such as an email you sent, you may ask to see, correct, or delete it, subject to legal and record-keeping requirements. We may need to confirm your identity.
- To stop Google Analytics from measuring your visits, install the Google Analytics Opt-out Browser Add-on (for desktop browsers), or block or delete cookies for beforeyourclaim.com in your browser settings. The website works without the Google Analytics cookies.
Children
Before Your Claim is intended for adults and is not directed to children under 13.
Changes and contact
We may update this policy as the website, the app, or our providers change. The effective date below shows the current version.
Questions: beforeyourclaim@absoluteadjusting.com.
Effective Date: November 15, 2026.